Information System Services

Information systems represent a strategic asset and the largest single investment that we make to support our network of Reproductive Science Centers. Leveraging information systems plays an important role for the Company. IntegraMed has identified, invested in, customized and supported fertility specific IS products. These products have been packaged as a suite called ARTWorks.

Application Support

Large complex practices require access to costly information systems to help with business and clinical decision making. The company has invested heavily in its proprietary ARTWorks specialized fertility information systems that comprise a practice management system (scheduling, billing and accounts receivable), a clinical information system (CPR, EMR), a patient survey system, a sales and marketing system and a portfolio of decision support tools. ARTWorks access will be installed and implementation services are offered to assist the practice in effective usage and incorporation of the system.

Technical Support

IntegraMed IS supports all the hardware and software that comprises the enterprise infrastructure as it pertains to the access and usage of ARTWorks. This component of IS services also includes maintaining the integrity of the data, the security of the systems as well as management of the newly constructed data center. IntegraMed IS assumes Wide Area Network (WAN) Support. IS technical support maintains a Network & Systems uptime benchmark of 98.8%.

Application Development

IntegraMed has chosen to focus its IS investments around systems rather than databases. To secure the greatest benefit from that investment these systems must be grown through the careful management of enhancements, upgrades, and revisions. IntegraMed has carefully crafted a mechanism and methodology to keep its systems in an advanced state of usability and utility to the benefit of its constituent practices.

Help Desk

A help desk is maintained 13 hrs/day x 5 days/week from 6:30 am to 7:00 pm. This service is provided to assist users in resolving usability & access issues with the ARTWorks system with response times based upon severity levels. This function is not designed as a training function but as a problem resolution mechanism and is built from the philosophy of providing maximum uptime availability, functionality and access to the ARTWorks offerings. Out of hours support is available for highest severity level problem resolution.

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